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What’s the difference between Chatbot vs AI Employee aka AI Agent? Why it matters to your business? Things you can’t ignore.
Think of these examples first to conceptually. All these examples look similar, but ignoring new technology can be a massive opportunity lost. Below examples tell a business, if they worked in these technologies at right time, they could have gained massively.
Examples:
An EV is still a car, but still different than normal cars.
A shopping mart is a grocery shop, but still completely different how shopping mart functions
Everyone has a website, but not Amazon. Moreover Amazon is different than Google for what it offers.
AI Agents, Co-Pilots or AI Employees are advance concepts & futuristic tech which businesses are working to make most of.
Chatbot are dying, they had limited function & their era is over.
| Chatbot | AI Employees | |
| Functionality | Fixed & rule based | Human like intelligence |
| Customer Experience | Monotonous Fixed answers to customers for commonly asked questions | Human like conversations |
| Business Outcome | Lead generation | Lead nurturing, End to end Sales, |
| Actions | Friction for users as it gives forms to fill | Human like natural language to take instructions |
| ROI | Cost center | Revenue center for enterprise |
| Technology | Natural Language Processing | LLM, Autonomous AI Agents, AI Reasoning |
| Applicability | Customer interactions | Takes actions across Pre-sales, Operations, Call center, Dealer management to complete end to end sales |
| Examples | Gupshup, Yellow.ai | 11x.ai, AI Employee Kavya, Salesforce agentforce |
Why it matters to business:
Adopting tech ahead of others has always given edge to new businesses
Take eg – Amazon became a leader when giant such as Walmart existed.
iPhone wiped the market when nokia already existed
Tesla captured market ahead of Toytota BMW, Mercedes
Your business can capture market & value ahead of others.